Frequently Asked Questions


Q: Which forms of payment do you accept?
A: We accept American Express, Discover, MasterCard and Visa. 

Q: Do you charge sales tax?
A: We currently charge sales tax for items being shipped to MN.  This can change as regulations are modified, and additional states may require us to collect sales tax.  You should check back often for any updates. 

Q: Where do you ship?
A: We currently offer fulfillment to all states within the United States, except for Alaska and Hawaii.  We do not currently ship to Canada, FPO, APO or US territories. 

Q: I received a coupon, where can I redeem it?
A: Your coupon is redeemable at any independent brick & mortar retailer that carries our products.  We are staunch supporters of these businesses and it is our way of saying thanks and hoping you continue to support our valuable partners.  Simply take your letter/coupon with you for redemption during your next visit. 

Q: Do you offer autoship?
A: Yes, we do offer autoship. 

Q: Are there minimum order sizes?
A: All canned/wet food must be purchased in case (12 can) quantity. 

Q: How do I know my order was placed successfully?
A: When your order is successfully placed you will receive an order number and an email receipt with your order summary. 

Q: Can I edit my order?
A: Unfortunately, once your order is placed it cannot be edited.  You can contact Customer Service at (800) 525-9155 or  They may be able to assist depending on the status of the order. 

Q: Can I cancel my order?
A: Please contact Customer Service at (800) 525-9155 or for assistance. 

Q: How much is shipping?
A: Shipping is FREE for all orders over $49.99, shipping is $4.95 for orders less than $50. 

Q: Who do you use to ship my order?
A: We use FedEx Ground and Amazon Services. 

Q: Do you offer expedited shipping?
A: No, we only offer ground shipping. 

Q: How long will it take to receive my order?
A: This is dependent upon your location and weather conditions.  On average 2 to 3 business days. 

Q: Can I track my order online?
A: Yes.  You will receive an email with your tracking information once your order is shipped.  You can also find this information by logging into your account and selecting your order history. 

Q: Do I need to sign for my delivery?
A: No, you are not required to sign for your delivery. 

Q: Is my order part of the frequent buyer program?
A: No, the Frequent Buyer Program is exclusively offered through participating independent retailers. 

Q: Can I purchase individual cans?
A: All canned/wet food must be purchased in case (12 can) quantity. 

Q: My package was damaged, what do I do?
A: Please contact Customer Service immediately at (800) 525-9155 or 

Q: I received an incorrect item?
A: Please contact Customer Service immediately at (800) 525-9155 or 

Q: How do I report a missing shipment?
A: If you have not received your shipment within 7 days of your order date, please check your tracking information.  If you still require assistance, please contact Customer Service at (800) 525-9155 or 

Q: What is your return policy?
A: Our return policy is located here.


Q: Can I feed my dog different formulas or proteins?
A: Yes, rotational protein diets can be beneficial to your dog and are a great way to receive more nutrients. Not every dog is the same, if you introduce rotational feeding correctly you should have little to no problems.

Q: Where do I find your Best By Date and Lot Code?
A: Generally this information is stamped in black ink at the top of your bag on the front or back. If you have a dark colored bag like NutriSource Woodlands Select then it is stamped on the back white panel above the UPC barcode.

Q: I see Chicken Meal or Lamb Meal on your ingredients, is that good?
A: It is a good source of concentrated protein. Meat meal is the meat protein with water and fat removed and is nutritionally excellent for your pet.

Q: Do I need to feed Grain Free?
A: All of our formulas do NOT have corn, wheat or soy and those are the most common allergens in pets. We do offer a wide variety of novel proteins in our grain free formulas. Grain free food may offer more protein and lower carbohydrates for your pet.

Q: What is a single animal source protein and why feed it?
A: Our PureVita line offers a single animal source protein, there is only one meat protein in each formula. This is perfect for dogs with protein sensitivities and allergies.

Q: Do you have a formula that does not contain chicken?
A: Yes, NutriSource has the High Plains (Beef & Trout) and Woodlands (Wild Boar & Turkey) that do not contain chicken, chicken fat or chicken flavor. We also have multiple proteins to choose from with our PureVita formulas and they are a single animal source protein. 

Q: Why would I feed my pet less of your food compared to a grocery store brand?
A: At NutriSource less is more, with meat being the #1 ingredient in our products and less “fillers” you will have a satisfied pet with more nutrition and less waste to pick up. 

Q: Do you have a food for my small dogs? What is the difference?
A: Yes, we currently have 4 small bite formulas! We offer all four in grain free with a tiny kibble. They all have different protein sources and the kibble is the perfect size for those small and toy breeds.

Q: Do you offer grain free and chicken free cat formulas?
A: Yes, Pure Vita Grain Free Duck and Grain Free Salmon dry foods are single source protein. We also offer many canned formulas for cats in our NutriSource and PureVita brands.

Q: I am feeding another brand of food and want to switch to your food, how do I do that?
A: Very easy – remember we have prebiotics and probiotics in our food and that will help with sensitivity when switching formulas. You know your pet best, but we recommend to go 80% of your food and 20% our food and slowly make the transition. You should be able to be on our food 100% within a week.

Q: Why is your food different than all the other brands out there?
A: We are a 3rd generation family-owned company from Minnesota. We are consciously small and do not outsource our kibble products. We invest in quality, from our raw ingredients, to our people, to our new state of the art manufacturing plant.  We know what goes into all of our products and test products during and after cooking, and we know who is doing the cooking.   We are very proud of our unmatched safety record.

Q: What is Good 4 Life on all of your bags?

A: At Tuffy’s Pet Foods, your pet’s health, longevity and performance are very important to us. We are proud to partner with Alltech and trademark our Good 4 Life System that is exclusive to only our food.

Our Good 4 Life system uses Proteinated Micronutrients that are easily absorbed into your pet’s system and not lost through waste. This will boost your pet’s immunity to help fight off disease. Selenium Yeast is a nutrient that your pet needs to stay healthy, it benefits brain, liver and pancreatic functions. It improves antioxidant status in your pet and protects the body from free radicals. Prebiotics and Probiotics benefit good gut health. This will help your pet feel and look good by reducing bad bacteria, controlling the PH in the lower GI tract to maintain an environment for good bacteria to thrive and increase digestion of nutrients. This will also help with gas and loose stools.

Q: Where can I buy your food?
A: We distribute our food nationwide, if you are looking for a retailer near you we offer a “store locator” on our website. Enter your zip code and this will help you find an independent retailer. If you need additional help please contact us at (800) 525-9155.

Q: Why do you use Lentils and Chick Peas in some of your formulas?
A: We choose to not use high glycemic carbohydrates such as corn and wheat. Lentils and Chick Peas provide protein and fiber that is beneficial for your pet’s diet and is low glycemic.

Q: What is Tuffy's Pet Foods' response to the FDA Statement regarding DCM in dogs?
A: See the below links...

Q: What are Mixed Tocopherols and Citric Acid?
A: Mixed Tocopherols are a natural preservative made of Vitamin E that is beneficial to your pet’s eyes, skin and coat. Citric Acid is made of citrus fruit and preserves antioxidants in your pet’s food.

Q: Is your food made in the USA?
A: Yes, our family owned factory is located in Perham MN. We make all our own dry kibble, you can buy it from California to Canada and it comes from Perham.