Returns
NutriSource® stands behind all our products with 100% money-back guarantee. If you aren’t completely satisfied, you can contact us for a full refund of your purchase price, less shipping charges. You may be required to provide certain information such as lot code and best buy date, so please do not discard your product prior to contacting us.
Refund is issued through the payment method provided during your purchase, or through check at the company’s discretion.
Refunds may take up to 10 days to process. Credit on payment method may be delayed based upon each card issuer and is not within the company’s control. Checks will be mailed using US first class mail.
Customer may opt for a replacement product in certain instances. This replacement product, issued free of charge or through a coupon for a free bag, would satisfy the requested return.
Start a Return
To start a return:
- For fastest service, call 800-525-9155 (Monday - Friday 8AM to 5PM CST).
- Visit our Contact Us Form and enter "Product Return" as your message subject.
- Email us at info@nutrisourcepetfoods.com.
