Frequently Asked Questions
Order Questions
Which forms of payment do you accept?
Which forms of payment do you accept?
We accept American Express, Discover, MasterCard and Visa.
Do you charge sales tax?
Do you charge sales tax?
Sales ales tax is charged for items being shipped where applicable to comply with state and local regulations across the country.
I received a coupon, where can I redeem it?
I received a coupon, where can I redeem it?
Your coupon is redeemable at any independent brick & mortar retailer that carries our products. We are staunch supporters of these businesses and it is our way of saying thanks and hoping you continue to support our valuable partners. Simply take your letter/coupon with you for redemption during your next visit.
Do you offer autoship?
Do you offer autoship?
Yes, we do offer autoship.
Are there minimum order sizes?
Are there minimum order sizes?
All canned/wet food must be purchased in case (12 can) quantity.
How do I know my order was placed successfully?
How do I know my order was placed successfully?
When your order is successfully placed you will receive an order number and an email receipt with your order summary.
Can I edit my order?
Can I edit my order?
Unfortunately, once your order is placed it cannot be edited. You can contact Customer Service at (800) 525-9155 or discovernutrisource@klnfamilybrands.com. They may be able to assist depending on the status of the order.
Can I cancel my order?
Can I cancel my order?
Please contact Customer Service at (800) 525-9155 or discovernutrisource@klnfamilybrands.com for assistance.
Is my order part of the frequent buyer program?
Is my order part of the frequent buyer program?
No, the Frequent Buyer Program is exclusively offered through participating independent retailers.
Can I purchase individual cans?
Can I purchase individual cans?
All canned/wet food must be purchased in case (12 can) quantity.
Shipping Questions
Where do you ship?
Where do you ship?
We currently offer fulfillment to all states within the United States, except for Alaska and Hawaii. We do not currently ship to Canada, FPO, APO or US territories.
How much is shipping?
How much is shipping?
Shipping is FREE for all orders over $49.99, shipping is $4.95 for orders less than $50.
Who do you use to ship my order?
Who do you use to ship my order?
We use FedEx Ground and Amazon Services.
Do you offer expedited shipping?
Do you offer expedited shipping?
No, we only offer ground shipping.
How long will it take to receive my order?
How long will it take to receive my order?
This is dependent upon your location and weather conditions. On average 2 to 3 business days.
Can I track my order online?
Can I track my order online?
Yes. You will receive an email with your tracking information once your order is shipped. You can also find this information by logging into your account and selecting your order history.
Do I need to sign for my delivery?
Do I need to sign for my delivery?
No, you are not required to sign for your delivery.
Order Issue Questions
How do I report a missing shipment?
How do I report a missing shipment?
If you have not received your shipment within 7 days of your order date, please check your tracking information. If you still require assistance, please contact Customer Service at (800) 525-9155 or discovernutrisource@klnfamilybrands.com.
My package was damaged, what do I do?
My package was damaged, what do I do?
Please contact Customer Service immediately at (800) 525-9155 or discovernutrisource@klnfamilybrands.com.
I received an incorrect item?
I received an incorrect item?
Please contact Customer Service immediately at (800) 525-9155 or discovernutrisource@klnfamilybrands.com.
What is your return policy?
What is your return policy?
Our return policy is located here.
Product Questions
Can I feed my dog different formulas or proteins?
Can I feed my dog different formulas or proteins?
Yes, rotational protein diets can be beneficial to your dog and are a great way to receive more nutrients. Not every dog is the same, if you introduce rotational feeding correctly you should have little to no problems.
Where do I find your Best By Date and Lot Code?
Where do I find your Best By Date and Lot Code?
Generally this information is stamped in black ink at the top of your bag on the front or back. If you have a dark colored bag like NutriSource Woodlands Select then it is stamped on the back white panel above the UPC barcode.
I see Chicken Meal or Lamb Meal on your ingredients, is that good?
I see Chicken Meal or Lamb Meal on your ingredients, is that good?
It is a good source of concentrated protein. Meat meal is the meat protein with water and fat removed and is nutritionally excellent for your pet.
Do I need to feed Grain Free?
Do I need to feed Grain Free?
All of our formulas do NOT have corn, wheat or soy and those are the most common allergens in pets. We do offer a wide variety of novel proteins in our grain free formulas. Grain free food may offer more protein and lower carbohydrates for your pet.
What is a single animal source protein and why feed it?
What is a single animal source protein and why feed it?
Our PureVita line offers a single animal source protein, there is only one meat protein in each formula. This is perfect for dogs with protein sensitivities and allergies.
Do you have a formula that does not contain chicken?
Do you have a formula that does not contain chicken?
Yes, NutriSource® has the High Plains (Beef & Trout) and Woodlands (Wild Boar & Turkey) that do not contain chicken, chicken fat or chicken flavor. We also have multiple proteins to choose from with our PureVita formulas and they are a single animal source protein.
Why would I feed my pet less of your food compared to a grocery store brand?
Why would I feed my pet less of your food compared to a grocery store brand?
At NutriSource® less is more, with meat being the #1 ingredient in our products and less “fillers” you will have a satisfied pet with more nutrition and less waste to pick up.
Do you have a food for my small dogs? What is the difference?
Do you have a food for my small dogs? What is the difference?
Yes, we currently have several small bite formulas! We offer many in grain free varieties as well. They all have different protein sources and the kibble is the perfect size for those small and toy breeds.
Do you offer grain free and chicken free cat formulas?
Do you offer grain free and chicken free cat formulas?
Yes, Pure Vita Grain Free Duck and Grain Free Salmon dry foods are single source protein. We also offer many canned formulas for cats in our NutriSource and PureVita brands.
I am feeding another brand of food and want to switch to your food, how do I do that?
I am feeding another brand of food and want to switch to your food, how do I do that?
Very easy – remember we have prebiotics and probiotics in our food and that will help with sensitivity when switching formulas. You know your pet best, but we recommend to go 80% of your food and 20% our food and slowly make the transition. You should be able to be on our food 100% within a week.
Why is your food different than all the other brands out there?
Why is your food different than all the other brands out there?
We are a 3rd generation family-owned company from Minnesota. We are consciously small and do not outsource our kibble products. We invest in quality, from our raw ingredients, to our people, to our state of the art manufacturing facilities. We know what goes into all of our products and test products during and after cooking, and we know who is doing the cooking. We are very proud of our unmatched safety record.
What is Good 4 Life® on all of your bags?
What is Good 4 Life® on all of your bags?
Good 4 Life® is NutriSource®'s proprietary system of proven, bioavailable nutrients — selected because your pet's body can actually use them. It starts in the gut, where digestion, immunity, and long-term health are won or lost. Every formula is built around that truth.
Where can I buy your food?
Where can I buy your food?
We distribute our food nationwide, if you are looking for a retailer near you we offer a Store Locator on this website. Enter your zip code and this will help you find an independent retailer. If you need additional help please contact us at (800) 525-9155.
Why do you use Lentils and Chick Peas in some of your formulas?
Why do you use Lentils and Chick Peas in some of your formulas?
We choose to not use high glycemic carbohydrates such as corn and wheat. Lentils and Chick Peas provide protein and fiber that is beneficial for your pet’s diet and is low glycemic.
What is Tuffy's Pet Foods' response to the FDA Statement regarding DCM in dogs?
What is Tuffy's Pet Foods' response to the FDA Statement regarding DCM in dogs?
What are Mixed Tocopherols and Citric Acid?
What are Mixed Tocopherols and Citric Acid?
Mixed Tocopherols are a natural preservative made of Vitamin E that is beneficial to your pet’s eyes, skin and coat. Citric Acid is made of citrus fruit and preserves antioxidants in your pet’s food.
Is your food made in the USA?
Is your food made in the USA?
Yes, our family-owned factories are located in Perham and Delano, MN. We make our own dry kibble, wet foods, and treats. You can buy them from California to Canada and beyond.
Does your packaging contain any PFAS?
Does your packaging contain any PFAS?
We carefully source our packaging just like we do our raw ingredients. Your NutriSource® package does not contain PFAS. In fact, we encourage you to keep your pet food inside the NutriSource® bag to protect it instead of dumping it in a plastic storage container.